Privacy Policy

1. Introduction

Interactly Solutions Pvt Ltd ("Company," "we," "us," or "our") operates Digie.bot, the proactive AI sales assistant platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this privacy policy carefully. By using Digie.bot, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Account credentials and authentication data
• Professional information (job title, company name)
• Payment and billing information

2.2 Integration Data

To provide our AI-powered sales assistance, Digie connects to your business tools. This may include:

• CRM data (contacts, deals, activities)
• Email metadata and content (with your permission)
• Calendar events and meeting information
• Communication history from connected platforms

2.3 Usage Data

We automatically collect information about how you interact with our service, including device information, IP addresses, browser type, pages visited, and feature usage patterns.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our AI sales assistant services
• Generate personalized insights, recommendations, and task prioritization
• Process transactions and send related information
• Send administrative notifications and service updates
• Respond to customer support requests
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Data Processing and AI

Digie uses artificial intelligence and machine learning to analyze your data and provide proactive assistance. Important points about our AI processing:

• Your data is processed to generate personalized recommendations
• We use industry-standard encryption for data in transit and at rest
• AI models are trained on anonymized, aggregated data only
• Individual user data is never used to train models without explicit consent
• You can switch to DNI (Do Not Interact) mode at any time for full privacy

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in these circumstances:

• Service Providers: Third-party vendors who assist in operating our service
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: For any other purpose with your explicit permission

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, access controls, regular security assessments, and secure data centers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we need to retain it for legal compliance.

8. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Digie.bot is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.